Privacy Policy — Your Data, Protected by 7bd9

1 Data We Collect

7bd9 collects personal data through several distinct channels: the account registration process, ongoing account use, payment transactions, customer support interactions, and automatic technical collection via cookies and server logs. The categories of personal data we collect are described below.

Account Registration Data

When you create a 7bd9 account, we collect your full legal name as it appears on your government-issued identity document, your date of birth, a Bangladesh mobile phone number, and a unique password of your choosing. This data is required to create and maintain your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Data

Before processing your first withdrawal, 7bd9 is required to verify your identity under anti-money laundering (AML) obligations. As part of this process, we collect a scanned or photographed copy of your Bangladesh National Identity Card (NID) or passport, and in some cases a photograph of you holding the document (liveness check). These documents are processed securely and retained in accordance with the data retention schedule described in Section 5.

Payment and Transaction Data

When you make a deposit or request a withdrawal, 7bd9 records the transaction amount in BDT, the payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer), the mobile wallet number or bank account number associated with the transaction, and the timestamp. We do not store full card numbers for Visa or Mastercard transactions; card payments are tokenised by the payment processor.

Device and Technical Data

Our servers automatically collect certain technical data when you access 7bd9.vip, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, and aggregate analytics. It is not linked to your account profile for marketing purposes.

Customer Support Communications

When you contact 7bd9 support by email at [email protected], we retain a record of your query and our response. This may include any personal data you voluntarily provide in the course of the support conversation, such as your account username, transaction reference numbers, or details of a gaming dispute.

Summary of Data Collected by Category

2 How We Use Your Data

7bd9 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the original reason it was collected without first obtaining your consent. The primary purposes for which we process your data are as follows:

• Account creation and management: To establish and maintain your player account, authenticate your identity at each login via OTP, and communicate account-related notifications such as password changes, deposit confirmations, and withdrawal approvals.
• Age and identity verification: To confirm that you are at least 18 years of age and that your identity is genuine before processing any withdrawal, in compliance with responsible gaming and AML obligations.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer channels, and to maintain a transaction record for your account history.
• Fraud detection and security: To monitor account activity for unusual patterns, detect potential unauthorised access, investigate suspected fraud or bonus abuse, and enforce our Terms & Conditions.
• Responsible gaming: To monitor betting patterns where a player has voluntarily enrolled in self-monitoring tools, and to enforce deposit limits or self-exclusion arrangements that a player has requested.
• Customer support: To respond to your queries, investigate complaints, and maintain a record of support interactions for quality assurance and dispute resolution.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, retain transaction records for the legally required period, and respond to lawful requests from competent authorities.
• Platform analytics and improvement: To analyse aggregate, anonymised usage data for the purpose of improving platform performance, user experience, and the range of games and betting markets offered.
• Promotional communications (opt-in only): To send you information about eligible bonuses, seasonal promotions, and platform updates — only if you have consented to receive marketing communications. You may withdraw this consent at any time by emailing [email protected].

3 Data Sharing & Third Parties

7bd9 does not sell, rent, barter, or disclose your personal data to third parties for their own independent commercial purposes. We share your data only in the limited circumstances described below, and in every case we require the receiving party to maintain appropriate confidentiality and security standards.

Payment Service Providers

To process deposits and withdrawals, 7bd9 shares the minimum necessary payment data with our payment partners, including bKash, Nagad, Rocket, Upay, and our bank transfer processing partners. This data is shared solely for the purpose of executing the transaction you have requested. Each payment partner operates under its own data protection obligations.

Game Content Providers

7bd9 integrates games provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game powered by one of these providers, certain technical session data (such as a pseudonymous player session token and game round results) is transmitted to the provider's servers for game operation purposes. Your full name, NID details, and financial data are not transmitted to game providers.

Identity Verification Partners

Where 7bd9 uses a third-party eKYC service to assist with document verification, your NID or passport image and the extracted identity data may be processed by that service provider under a strict data processing agreement and deleted from the provider's systems within 30 days of verification completion.

Legal and Regulatory Disclosure

7bd9 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, a valid court order, or where disclosure is necessary to prevent or detect fraud, money laundering, or other serious criminal activity. We will notify affected users of such disclosures to the extent permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 7bd9's assets, personal data held by 7bd9 may form part of the transferred assets. In such circumstances, affected users will be notified at their registered mobile number or email address, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4 Cookies & Tracking Technologies

7bd9.vip uses cookies and similar browser-based technologies to enable core platform functionality, maintain your authenticated session, and collect anonymous aggregate analytics data. A cookie is a small text file placed on your device by a web server. Cookies do not execute code and cannot carry viruses.

The categories of cookies used on 7bd9.vip are as follows:

7bd9 does not deploy third-party advertising cookies, social media pixel trackers, or cross-site behavioural profiling technologies on 7bd9.vip. You may manage or delete cookies already stored on your device through your browser settings. Deleting strictly necessary cookies will require you to log in again on your next visit.

5 Data Retention & Storage

7bd9 retains personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law. The following retention schedule applies:

• Account data (name, mobile number, date of birth): Retained for the lifetime of the active account, plus a minimum of 5 years after account closure to satisfy AML record-keeping requirements.
• KYC documents (NID / passport scans): Retained for a minimum of 5 years from the date of verification completion, or 5 years from account closure — whichever is later — in accordance with AML obligations.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years from the date of each transaction. These records may be required for legal proceedings or regulatory enquiries.
• Customer support communications: Retained for 2 years from the date of the most recent interaction in a support thread, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Technical / server log data: Retained for a maximum of 12 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for as long as your account is active or until you withdraw consent, whichever is earlier. Withdrawal of consent does not require account closure.

All personal data is stored on servers located in secure data centres with physical access controls, 24/7 monitoring, and redundant backup systems. Data is not intentionally transferred to or stored in jurisdictions with materially weaker data protection standards without appropriate safeguards in place.

6 Security Measures

7bd9 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encryption at rest for sensitive database fields including payment method details and identity document data.
• OTP-based two-factor authentication for all player logins, with automatic session expiry after periods of inactivity.
• Role-based access controls ensuring that internal staff can only access personal data relevant to their specific job function.
• Automated fraud and anomaly detection systems monitoring account activity for indicators of unauthorised access or unusual transaction patterns.
• Regular security assessments of platform infrastructure and data handling practices.
• Staff data protection training to ensure that all personnel who handle personal data understand their obligations.

Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that materially affects your personal data, 7bd9 will notify affected players at their registered mobile number or email address as promptly as practicable, and will take immediate remedial action to contain and investigate the breach.

7 Your Privacy Rights

As a registered player on 7bd9, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address or mobile number associated with your account. 7bd9 will respond to all valid requests within a reasonable period and will not charge a fee for exercising your rights in normal circumstances.

• Right of access: You may request a copy of the personal data 7bd9 holds about you, including your account data, KYC records, and transaction history.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity data corrections may require re-submission of a valid identity document.
• Right to erasure: You may request that 7bd9 delete your personal data. This right is subject to overriding legal retention obligations — in particular, AML record-keeping requirements mean that certain data cannot be deleted before the minimum retention period has elapsed. 7bd9 will inform you of any limitations on erasure at the time of your request.
• Right to restriction of processing: You may request that 7bd9 restrict the processing of your data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: You may request that your account data and transaction history be provided to you in a structured, commonly used, machine-readable format (e.g., CSV or JSON).
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to processing of your data where that processing is based on legitimate interests, unless 7bd9 can demonstrate compelling legitimate grounds that override your interests.

8 Policy Updates & Contact

7bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. The updated policy will be published at 7bd9.vip/privacy-policy with a revised effective date. Where changes are material, 7bd9 will notify registered players at their registered mobile number with a summary of the key changes.

Continued use of the 7bd9 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you may request account closure by contacting support before the effective date of the change.

For any privacy-related queries, data subject access requests, or concerns about how 7bd9 handles your personal data, please contact our support team:

• Email (plain text — not a link): [email protected]
• Support hours: 24/7 on Bangladesh Standard Time (BST, UTC+6)
• Response time: We aim to acknowledge all privacy requests within 2 business days and resolve them within 14 calendar days.

For information about how 7bd9 handles responsible gaming data, including self-exclusion and deposit limit records, please refer to our Responsible Gaming page. For the full terms governing your use of the platform, please refer to our Terms & Conditions.